Strategic Partners
Our Strategic Partners: The Core of the Contact Center
These companies offer the core technologies around which modern call centers are built; they include leaders in contact center management systems, interactive voice recognition, workforce management, customer relationship management, and call quality.
Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.
Symmetrics is a Technology Partner in the Avaya DevConnect program, and its nVISION Contact Center Reporting & Analysis Suite is compliant with Avaya Aura Contact Center and Avaya Call Management System.
Cisco
Cisco is a worldwide leader in networking that transforms how people connect, communicate and collaborate. Symmetrics nVISION Contact Center Reporting & Analysis Suite integrates with Cisco Unified Contact Center. Symmetrics is registered Cisco partner.
BenchmarkPortal
BenchmarkPortal is the source for contact center best practices with the largest database of contact center metrics in the world. Our call center benchmarking, certification, training and consulting services are combined with over 150 years of industry experience. Our mission is to help you run your center more efficiently and effectively.
NICE Systems
NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video and other data sources. Symmetrics nVISION Contact Center Reporting & Analysis Suite integrates with NICE’s IEX TotalView Workforce Management system.
Oracle
Oracle is the world's most complete, open, and integrated business software and hardware systems company. Symmetrics nVISION Contact Center Reporting & Analysis Suite integrates with Oracle’s Contact Center Anywhere, a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers.
